[Biggie]

Seems to me the seller is offering quite a bit, why does everyone blame the seller when the shipper USPS or Customs must have thrown that thing off a plane to do that kind damage, from the pic the box looks ok, so the plane must have been handled horrible. I know he made an error on the type of shipping based on the weight or something, but he is trying to make it good even when he is not entirely to blame. You also say you did not take insurance but now your counting on some USPS little known thing to get away scott free???

I buy and sell on Ebay and I think about issues from both ends when I have a problem. I dont always look at it so that I gain gain gain unless I took insurance and the buyer is not willing to do anything, which I have had happen, but not too often. I am not saying your trying to gain gain gain, but it seems like you are looking for anyway you can to avoid any cost too you at all, asking for a full refund and to keep the planes seems crazy and to expect him to cover shipping back and a full refund when he most likely did not do the damage seems crazy to me also.

One last thing on that built in coverage, even if you did try and collect if it was shipped the correct way, you will get around 1/2 proven value and if you asked for your customs label to be lower than full value that will also affect it. Plus you wont see any money for 6 weeks usually. Where I work we ship all over the world with both FedEx and USPS and when we have something lost they always pay less than the total plus its always a huge hassle.

Many retailers wont even ship overseas anymore because of issues like this and the buyer not willing to take any blame seems like ever from what I read on here. You had a bad experience with shipping one time in how many, it was not your fault or the sellers when you really look at the situation.

I say buck up and pay him the $25.00 get a new hopefully perfect one, and I would also get some glue and fix that one up. Could be a heavy mission version of the plane :-)

Just my two cents, Biggie

[Rush104]

Originally Posted by valkyrie

Hi Rush, the seller had earlier shared that I would at most get a $10 credit from PayPal for such case and that the process will take a month to resolve. This is my first such experience so I am not sure what I will be in for.

Well, consider this- the seller is already trying to dissuade you from initiating a complaint against him via PayPal. Maybe he knows he'd lose if the PP complaint was brought against him?
You can e-mail PP for more info regarding the process (with regards to the time it will take for an investigation, and the likely outcome should you win) prior to proceeding with the complaint process, if that is what you decide to do...

[PappyB]

[quote=Biggie;194456]Seems to me the seller is offering quite a bit, why does everyone blame the seller when the shipper USPS or Customs must have thrown that thing off a plane to do that kind damage, from the pic the box looks ok, so the plane must have been handled horrible. I know he made an error on the type of shipping based on the weight or something, but he is trying to make it good even when he is not entirely to blame. You also say you did not take insurance but now your counting on some USPS little known thing to get away scott free???

The issue as I see it is right here -- the seller goofed, he shipped by a cheaper method than was specified and paid for (one that also would have come with insurance). He made the mistake, not the buyer, so he should bear the responsibility for it in my opinion -- even if it all was an honest mistake that was magnfided by some bad luck with poor package handling. It is a fact that first class and parcel post packages are handled more roughly than Priority Mail, too.

If I was the seller in this case I would eat %100 of the costs and have no one to blame but myself. I doubt the error with shipping was based on the weight, and more of an issue of him trying to save some $ for himself and pocket the difference. Happens all the time. But yes, your right, this could have been an honest error I suppose.

I had a similar issue with a model I shipped to a forum member -- I made a mistake in packing (didn't clamp down a FM 262 with one of those nasty screws as I figured it would be safe if I packed it well). The box was handled like a football by fedex and the model arrived broken. I refunded the $, told the buyer to keep it for a restoration project and then went after fedex for an insurance refund, which I lucklily got -- quite quickly too.

Man, I must have had too much coffee this morning... I'm just falling into debates left and right.

[valkyrie]

Originally Posted by Biggie

I buy and sell on Ebay and I think about issues from both ends when I have a problem. I dont always look at it so that I gain gain gain unless I took insurance and the buyer is not willing to do anything, which I have had happen, but not too often. I am not saying your trying to gain gain gain, but it seems like you are looking for anyway you can to avoid any cost too you at all, asking for a full refund and to keep the planes seems crazy and to expect him to cover shipping back and a full refund when he most likely did not do the damage seems crazy to me also.

Hi Biggie, if the item has been shipped based on the method I paid for and the packaging came with the cushioning materials I requested for and was agreed upon by the seller (I still have his reply), I would have nothing much to say. I really don't understand how you can see that I can possibly gain from such a situation. I would rather enjoy the model.

If you look at the pictures, the parts were broken and not simply detached where one could easily slot them back and glued them. You can take a closer look at where the fins are supposed to be attached. Also, possibly due to the parts moving around, there were scratches on various parts of the dark colored plane which are obvious under lighting. I am not sure where I can go to have it repair here in Singapore. I will be glad to return the item to the seller but I find it hard to accept that I have to bear the shipping cost in this instance.

You are a third party so it's easier for you to see from both sides. But I am a buyer and I am not sure if you really understand what I have gone through since I received the item on Tue after waiting eagerly for it for nearly 3 weeks.

[Biggie]

I am just saying that $25.00 for him to ship you a whole new model and you also keep that one, is not a bad way to solve the issue.
I would get some super glue and sit down with that one and patiently fix it anyway. I might just keep that one for display and the new one in it box.

Was not trying to say you going to gain on the deal, and even with all the little things you like to point out that he did wrong, seems to me he is making an effort to help you out.

Biggie

Originally Posted by valkyrie

Hi Biggie, if the item has been shipped based on the method I paid for and the packaging came with the cushioning materials I requested for and was agreed upon by the seller (I still have his reply), I would have nothing much to say. I really don't understand how you can see that I can possibly gain from such a situation. I would rather enjoy the model.

If you look at the pictures, the parts were broken and not simply detached where one could easily slot them back and glued them. You can take a closer look at where the fins are supposed to be attached. Also, possibly due to the parts moving around, there were scratches on various parts of the dark colored plane which are obvious under lighting. I am not sure where I can go to have it repair here in Singapore. I will be glad to return the item to the seller but I find it hard to accept that I have to bear the shipping cost in this instance.

You are a third party so it's easier for you to see from both sides. But I am a buyer and I am not sure if you really understand what I have gone through since I received the item on Tue after waiting eagerly for it for nearly 3 weeks.

[Rush104]

Hi valkyrie,

If the box wasn't damaged in shipping (therefore accounting for the damage to the model), then it sounds like you got a model that someone mis-handled prior to it being shipped to you. I'm not saying the seller mishandled it; he could have gotten it from someone else who did. But, when it was advertised, was this damage described in the product description, or reflected in pictures? If it was not, then he knowingly sold you a defective model.
Add to that what this guy did with the shipping (and, I agree with Pappy- it looks like this guy was trying to pocket a few extra bucks by skimping on the shipping), IMO it sounds like you have a legit grievance to take to PayPal.
How long are you going to give this seller the benefit of the doubt? Sounds like he isn't giving YOU the benefit of the doubt...

[Biggie]

I get everything your saying, but the buyer did not take insurance , a big issue too me in this problem. I also dont think every seller on Ebay or Dealer is trying to save a buck on shipping especially on overseas shipping, I guarantee you if they ship much overseas they probably see issues and do all they can too avoid them. I know I do, generally speaking I have had good luck, but once in a while USPS messes up and I usually lose. But overall its not a real big issue. I would guess on maybe the last 10 things I got from out of the USA, 1 or 2 has issues. I understand thats part of dealing with shipping from out of Country, sometimes in Country :-)

Biggie

[quote=PappyB;194471]

Originally Posted by Biggie

Seems to me the seller is offering quite a bit, why does everyone blame the seller when the shipper USPS or Customs must have thrown that thing off a plane to do that kind damage, from the pic the box looks ok, so the plane must have been handled horrible. I know he made an error on the type of shipping based on the weight or something, but he is trying to make it good even when he is not entirely to blame. You also say you did not take insurance but now your counting on some USPS little known thing to get away scott free???

The issue as I see it is right here -- the seller goofed, he shipped by a cheaper method than was specified and paid for (one that also would have come with insurance). He made the mistake, not the buyer, so he should bear the responsibility for it in my opinion -- even if it all was an honest mistake that was magnfided by some bad luck with poor package handling. It is a fact that first class and parcel post packages are handled more roughly than Priority Mail, too.

If I was the seller in this case I would eat %100 of the costs and have no one to blame but myself. I doubt the error with shipping was based on the weight, and more of an issue of him trying to save some $ for himself and pocket the difference. Happens all the time. But yes, your right, this could have been an honest error I suppose.

I had a similar issue with a model I shipped to a forum member -- I made a mistake in packing (didn't clamp down a FM 262 with one of those nasty screws as I figured it would be safe if I packed it well). The box was handled like a football by fedex and the model arrived broken. I refunded the $, told the buyer to keep it for a restoration project and then went after fedex for an insurance refund, which I lucklily got -- quite quickly too.

Man, I must have had too much coffee this morning... I'm just falling into debates left and right.

[Biggie]

Wow it seems to me that in general a lot of you guys love to blame everyone but yourself for anything that happens that does not go your way. Shipping issues happen, its a part of life in this hobby, I dont see all poeple as evil and trying to screw someone all the time like it seems a lot of you gusy do.

I bet if you go to PayPal and wait for there process which I have done one time, you will end up with less and after I think 30 days or 10 days or something like that.

Biggie

Originally Posted by Rush104

Hi valkyrie,

If the box wasn't damaged in shipping (therefore accounting for the damage to the model), then it sounds like you got a model that someone mis-handled prior to it being shipped to you. I'm not saying the seller mishandled it; he could have gotten it from someone else who did. But, when it was advertised, was this damage described in the product description, or reflected in pictures? If it was not, then he knowingly sold you a defective model.
Add to that what this guy did with the shipping (and, I agree with Pappy- it looks like this guy was trying to pocket a few extra bucks by skimping on the shipping), IMO it sounds like you have a legit grievance to take to PayPal.
How long are you going to give this seller the benefit of the doubt? Sounds like he isn't giving YOU the benefit of the doubt...

[valkyrie]

Hi rush, the item was advertised as new. At this point in time, I am getting more inclined towards escalating the case up for PayPal to evaluate the situation. It's nearly 2 am now in Singapore. I will try to decide by the end of the day. Thanks very much to you all for your advice and understanding.

[Rush104]

Originally Posted by Biggie

Wow it seems to me that in general a lot of you guys love to blame everyone but yourself for anything that happens that does not go your way. Shipping issues happen, its a part of life in this hobby, I dont see all poeple as evil and trying to screw someone all the time like it seems a lot of you gusy do.

I bet if you go to PayPal and wait for there process which I have done one time, you will end up with less and after I think 30 days or 10 days or something like that.

Biggie

Wow Biggie, sounds like you believe EVERY dealer is honest...
I'm not quite understanding what you are saying about valkyrie not buying insurance- sounds like it was included with the shipping he originally paid for. Are you saying he should have bought EXTRA insurance, on the off chance the seller sends the item via a cheaper shipping method that doesn't come with it (which sounds exactly like what this dealer did.)?
I agree with you that most dealers are not out to rip people off. Unfortunately, there are a few who are. Maybe this guy is one of them. Are you saying we should keep enabling the dishonest ones, even though they're the ones giving the legit dealers a bad name?