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Old 11-20-2006, 02:24 AM   # 1 Quick Link (permalink)
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Freefall Kiwi is offline Offline
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Great customer service from HM

I recently purchased a Stuka G1 (# HA 0101) from an on-line retailer. The package arrived fine, but after unpacking I found that the inside of the canopy was heavily scratched and fogged! Thanks to 'hawkonevoodoo' for putting me in contact with HM's Honkers office, and their Marketing chap has very helpfully arranged to send me a replacement canopy !
I'm most impressed by HM's service...certainly stands in contrast to another HK diecast manufacturer we all know of...
 

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Old 11-20-2006, 02:38 AM   # 2 Quick Link (permalink)
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Re: Great customer service from HM

That is great to hear, thanks.
 

I can take umbrage, I can take the cake, I can take the A-Train, I can take two and call me in the morning, but I cannot take this sitting down. Now, if you'll excuse me, I'm going to take five.
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Old 12-19-2006, 04:45 PM   # 3 Quick Link (permalink)
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Re: Great customer service from HM

I recently purchased a Stuka G1 (# HA 0101) from an on-line retailer. The package arrived fine, but after unpacking I found that the inside of the canopy was heavily scratched and fogged! Thanks to 'hawkonevoodoo' for putting me in contact with HM's Honkers office, and their Marketing chap has very helpfully arranged to send me a replacement canopy !
I'm most impressed by HM's service...certainly stands in contrast to another HK diecast manufacturer we all know of...

I have some issues with my F-104 "pussy cat" missiles...I wonder if I should also ask Mr. hawkonevoodoo do hook me up. its even easier for me coz they can send it surface mail to the other side of town and it's done!
 

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