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Old 09-07-2006, 05:04 AM   # 21 Quick Link (permalink)
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Re: Question about Vendor Service ??

I have found too that a phone call is the best way to fix a problem. Many dealers are bad about handling things by email for a number of reasons.



Ok rookies.............my wife and I got married in 1968 Still going strong! We're covered with scars be we're still together.....and wouldn't have it any other way. Several things have kept us together. One is, we are best friends. We share everything together, and we take part and have an interest in each others hobbies. And of course we have a deep seated love. If there is such a thing....we are true soul mates.

Ditto on both halves of the post. We just celebrated our 40th last month. So don't give up...it does happen.

(Sorry, admin, I didn't see your post until after I'd hit enter...)
 

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Old 09-07-2006, 05:36 AM   # 22 Quick Link (permalink)
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Re: Question about Vendor Service ??

Ditto on both halves of the post. We just celebrated our 40th last month. So don't give up...it does happen.

(Sorry, admin, I didn't see your post until after I'd hit enter...)

Congrats Celtic!!!

(Its okay, I just moved this to the pub)....
 

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Old 09-07-2006, 05:56 AM   # 23 Quick Link (permalink)
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Re: Question about Vendor Service ??


Ok rookies.............my wife and I got married in 1968 Still going strong! We're covered with scars be we're still together.....and wouldn't have it any other way. Several things have kept us together. One is, we are best friends. We share everything together, and we take part and have an interest in each others hobbies. And of course we have a deep seated love. If there is such a thing....we are true soul mates.

Planenuts, your posting was both poetic and inspirational - this is the first time any of us have truly seen your artistic and sensitive side (the makeover of that 262 a while back doesn't count ).

Congratulations, and many more happy anniversaries for you both!

(Does a golden anniversary = golden die-cast? )
 

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Old 09-07-2006, 06:01 AM   # 24 Quick Link (permalink)
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Re: Question about Vendor Service ??

Please excuse me for pointing this out, but I think that this is worth noting.

Look at the way the forum populous reacted to the "Reputation" feature that I had originally installed on this forum. And why? Because it was deemed ripe for abuse. Now, we are talking about essentially the same thing but between two people or entities that have real financial consequences at stake. I don't like it and don't want it until I can figure out an effective way to temper it or get the dealers involved as well.

Don't get me wrong. I would want to know if I'm doing business with a hack, but we are dealing with a very sensitive crowd on both ends of the spectrum here. I want this forum to be an arena of information and ideas that fosters growth in our hobby and not one that tears it apart.
 

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Old 09-07-2006, 07:07 AM   # 25 Quick Link (permalink)
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Re: Question about Vendor Service ??

Please excuse me for pointing this out, but I think that this is worth noting.

Look at the way the forum populous reacted to the "Reputation" feature that I had originally installed on this forum. And why? Because it was deemed ripe for abuse. Now, we are talking about essentially the same thing but between two people or entities that have real financial consequences at stake. I don't like it and don't want it until I can figure out an effective way to temper it or get the dealers involved as well.

Don't get me wrong. I would want to know if I'm doing business with a hack, but we are dealing with a very sensitive crowd on both ends of the spectrum here. I want this forum to be an arena of information and ideas that fosters growth in our hobby and not one that tears it apart.

True, it is a slippery slope. One thing we'll want to consider is who is served first - the vendor or the individual collector. I know I have had a few situations where I felt powerless as to how the vendor treated my business and I wanted everyone to know about it. At the same time, if we want to enjoy the great input and interest of folks such as Hobby Master and Admiral Toys we need to temper our displeasure with a modicum of due process. I don't have the answer but I see what you are trying to say and agree. I just hope there is a happy medium where we can exist outside of the bounds of protecting shoddy vendors so they don't cause trouble while ensuring the quality vendors do not have their reputations disparaged in an unfair manner by allowing warnings of vendors to avoid.
 

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Old 09-07-2006, 07:15 AM   # 26 Quick Link (permalink)
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Re: Question about Vendor Service ??

Just got on after working all night and, after reading a few posts in this thread about matrimony, dating and marriage, was starting to wonder just what service was being vended.

After reading a little more, however, I figured out how this thread started. If I may offer just a little word of caution, if the procedure is for a member to send a proposed post to a moderator first, as Harry suggested, the subsequent post might potentially be deemed authored or ratified by the moderator as well as the original author. If you will recall from some posts I made on the old MH, forum owners and mods are immune from liability for posts by members- only the author is potentially subject to liability. But, approving the post in advance changes things so be careful.
 

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Old 09-07-2006, 07:43 AM   # 27 Quick Link (permalink)
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Re: Question about Vendor Service ??

Wow this almost seems out of hand now. While I liked reading the post from happily married men and fellas that have met there lifelong love later in life. All the sharing made it kind of fun. Then it got serious again with the warnings and all. I am going to give this seller 3 days to let me know or at least contact me and offer some sort of resolution. If not I will contact the moderator with a complete and honest account of what has happened. Then if he decides the issue should be public I will let him post it. I like this place and do not want to cause it any harm in any way.

I do want this vendor to make things right and am already let down that there had been no contact from them, as well as the fact they packed this order very very poorly, they must know this already.

I will tell you this issue involves an overcharge on shipping based on them being out of stock on the whole order, which they billed and shipped before they told me they were out of stock on 1/3 or so of the order.

This issue happened last week with no reply from them yet.

Today the order got here and was packed very poorly, with severe box damage to 2 models and one repairable but broken airplane. The original order was for 11 models, I got 8 and 2 were damaged.

Now no one was hurt by these details, I am sure we have all had issues with shipping damage, I have, on other orders, but none that had all the issues before I even opened the box, then to get them in this condition just ruined my day, so I vented on here, I think I did it in a pretty fair way.

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Old 09-07-2006, 01:51 PM   # 28 Quick Link (permalink)
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Re: Question about Vendor Service ??

Gooday Flaps,
I have been reading the threads that have followed since you have kicked it off. I have to say "for your action,there has been a reaction".

I am sorry to see so much reminders of legal issues and how bad women
have been. I would like to think as a group we can call a dog a dog or any other bloody name we want to.

Yet I think I will just get on with life , It,s just too short. Ask Steve Irwin.
 

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Old 09-07-2006, 05:49 PM   # 29 Quick Link (permalink)
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Re: Question about Vendor Service ??

Please excuse me for pointing this out, but I think that this is worth noting.

Look at the way the forum populous reacted to the "Reputation" feature that I had originally installed on this forum. And why? Because it was deemed ripe for abuse. Now, we are talking about essentially the same thing but between two people or entities that have real financial consequences at stake. I don't like it and don't want it until I can figure out an effective way to temper it or get the dealers involved as well.

Don't get me wrong. I would want to know if I'm doing business with a hack, but we are dealing with a very sensitive crowd on both ends of the spectrum here. I want this forum to be an arena of information and ideas that fosters growth in our hobby and not one that tears it apart.

This bad-vendor/good-vendor issue could do serious damage to this fantastic forum (just look at MH1), something every last one of us would like to avoid, thank you very much.

On the other hand, there’s an urgency to it, a legitimate interest that begs careful and sober attention. If we can approach questionable vendors within an accepted framework, perhaps a protocol that insists on decorum and fairness, we can make this thing work.

So allow me to offer one workable solution ...

Thankfully, we don’t have to reinvent the wheel: E-bay’s “check the seller’s reputation” method works extremely well. It provides buyers with an elegant, effective way to see at a glance if sellers are reasonably trustworthy (see below). Why couldn’t we adapt their solution to our needs?



Granted, this approach could take any number of forms. But wouldn’t it be nice to see at a glance how responsible and dependable a particular vendor is? This rating percentage would be coupled to buyers’ real-time positive and negative comments.

Here's the catch: Before buyers commented negatively, they'd have to: (1) do everything possible to contact the seller and rectify the situation;(2) give the seller sufficient time to rectify the situation; and (3) avoid inflammatory, slanderous language. (E-bay is not legally liable for negative input. MH2 shouldn’t be, either.)

This is only a suggestion; Admin is absolutely under no obligation to even consider this approach. But it does offer, perhaps, a simple solution to a very sticky subject.
 

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Old 09-07-2006, 06:13 PM   # 30 Quick Link (permalink)
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Re: Question about Vendor Service ??

E-bay’s “check the seller’s reputation” method works well enough.

One thing that I had considered was that If we could get dealers registered on this forum. I might consider re-implementing the reputation feature for them as a special user group. I don't know yet, I really haven't explored that feature's capabilities as of yet.

I think this thread is a very healthy thing for this forum. It's good to have this conversation out in the open. Mature, Honest debate about the issues that face this forum and our hobby will be the key to surviving situations that could otherwise take it down.

Temperance is all that I request.
 

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