[Gambit]

Originally Posted by STARMAN 352ND

Well after the longest wait H.Smith got in touch with me and told me that i would have to pay for the missing item..
I should not have to pay for something that was missing in the first place...I bought a brand new 2007 Corgi
and there making me pay for it again....When it should of been in there the first place.
So from now on ...If i buy any more Corgi's and something is missing i'm sending it back to the vendor for a replacement.
Corgi Customer service is not what it used to be..
This is making me miss Nona even more...
JP

How long did have to wait for a reply to your e-mail?
I've been waiting 2 weeks?

[STARMAN 352ND]

Originally Posted by Gambit

How long did have to wait for a reply to your e-mail?
I've been waiting 2 weeks?

It must of been almost 7 weeks before Mrs.Smith got in touch with me on this
subject....Then to tell me i had to pay for a new one...
JP

[Wespen109]

I could have done this to replace the missing aerial on my 109. Would have saved me £3 and wouldn't have looked any worse than the one Corgi supplied me with.

I'm certain it's not the same as the orginal one I lost a few years ago, but it looks about the right colour and size and I'm not one to split hairs so I won't be replying to corgi.

Oh, For those of us that live in the UK. The Model Centre (Modelzone) have got a half price sale on most of their corgi. There are some real treasures on offer like the coastal command wellington, 2 different JU-88s, and 3 catalinas.

[Folgore]

Originally Posted by jim

Tail draggers good P40s very good, tail draggers good P40s very good, trust in me young Wespen.

GMP P40s = Nirvana.

What did I tell you, Wespen? Just nod politely...

P.S. Shouldn't you be out enjoying life? Leave the little toys to us old fogeys!

[Folgore]

Originally Posted by Gambit

How long did you have to wait for a response?
I've been waiting 2 weeks for a reply.

Well, it only her took about a week to get back to me after I sent an e-mail to hsmith(at)corgiclassics.co.uk -- which is pretty quick, I think -- but I'd also sent three previous e-mails to info(at)corgiclassics.co.uk and dprior(at)corgiclassics.co.uk. Including those earlier e-mails, it took about five weeks until I got a response. I think persistence pays off, so keep sending (very polite) e-mails!

[Wespen109]

Originally Posted by Folgore

What did I tell you, Wespen? Just nod politely...

P.S. Shouldn't you be out enjoying life? Leave the little toys to us old fogeys!

I have nothing else to do over the summer.

[JustPlaneNuttz]

Yeah, this may be asking the obvious, but does anyone know why Corgi hasn't set up a spare parts ordering section on their site (-- or set up another firm to handle this for them)? Like it or not, I think we can assume the days of free replacements are pretty much gone. My guess is landing gear and props would be the most immediate needs.

[Gambit]

Originally Posted by Folgore

Well, it only her took about a week to get back to me after I sent an e-mail to hsmith(at)corgiclassics.co.uk -- which is pretty quick, I think -- but I'd also sent three previous e-mails to info(at)corgiclassics.co.uk and dprior(at)corgiclassics.co.uk. Including those earlier e-mails, it took about five weeks until I got a response. I think persistence pays off, so keep sending (very polite) e-mails!

Thanks for posting the correct e-mail address.
I sent her an e-mail yesterday and received a reply today.
I needed the right gun cover for my Elder P51
So with shipping probably $12
Gave her a call and the part is on its way.

[Folgore]

H. Smith comes through: I received my replacement Spitfire landing gear today, just over two weeks after I sent her my payment info. That's pretty good time, I think. Props to Helena -- she got the job done!

[Gambit]

Today I received my missing gun cover and it took about 20 days.