| But regardless, some sort of "I'm sorry, I'd like to, but I just can't do that" response is called for at the very least, rather than what I got.
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Agreed, they could've been a little more tactful in their response, and in the long run, it probably wouldn't have made a difference in their overall numbers.. It is unfortunate that they ended up NOT making a sale and you ended up NOT getting your product, and in that respect, the dealer should have made a concession..