True, and they probably should "bend the rules" for good customers, but when do you stop "bending"??
I manage a small company and I know we are very stringent on some policies and others we can bend, but I also know that I have customers who know this and frequently try to take advantage of it.. 
It may be "$.02" or "$4.00" to you and me, but it could mean $15.00 (shipping)+ the markdown price of the sale item, which is loss of profit in the end for the retailer.. I guess "professionalism" and "principle" depends on which end you are looking from.. |
Good points, though I'm having trouble applying them to this case: nothing I was buying was on sale -- and telling them to charge me the difference, is hardly taking advantage of a policy.
Where do you/should you draw the line is a good question. I agree with Gaven's assesment below, when it comes down to it. (This vendor's prices are not the best, mind you, too... and I probably order $500+ a year from them.)
But regardless, some sort of "I'm sorry, I'd like to, but I just can't do that" response is called for at the very least, rather than what I got.
Maybe I'm letting the Pats loss creep into my Monday, but this vendor's reply just didn't sit well with me.
Thanks for sharing your opinions, all!