| I hear you Harry, I know it's "just $4.00"... but again, it's more the principle. I would have been all to happy to put the $.02 "in the jar" to make it legit... and frankly, I was very suprised at the response I got from the request, not very profesional at all, IMHO. |
True, and they probably should "bend the rules" for good customers, but when do you stop "bending"??
I manage a small company and I know we are very stringent on some policies and others we can bend, but I also know that I have customers who know this and frequently try to take advantage of it..
It may be "$.02" or "$4.00" to you and me, but it could mean $15.00 (shipping)+ the markdown price of the sale item, which is loss of profit in the end for the retailer.. I guess "professionalism" and "principle" depends on which end you are looking from..