Hey all,
I had an interesting experience with a vendor I'd like to share and get opinions on.
I placed an order with a retailer I've bought from for years, and never had any issues with -- nothing but good to say about them, actually. The name of the vendor does not matter, and I'd like for this thread to be treated as a hypothetical.
They have a free shipping policy if your order is a certain amount (several vendors have this policy, the target amount varies...).
My order fell 0.02 short of the target, and there was simply nothing else I wanted to order. So, I asked if they could give me the shipping deal or just charge me $.02 more for one of the items to get it. They said no on both counts, and were actually kind of rude back to me "If we did this for you, we'd have to give everyone who asks free shipping, and my paycheck will suffer for it" . NO sorry, we value your biz, but we just can't do it -- just a big, fat, firm NO. (this is all in email)
So I cancelled the order outright and am ordering elsewhere for now, and for the foreseeable future, as this left a bad taste in my mouth, so to speak. I have spent hundreds of dollars with this store, over the years, too. ??
Seems to me, they're stepping over dollars to pick up nickels?
I am curious what you all think -- am I being too harsh, were my expectations out of line? Personally, I just can't stand it when a store quotes policy in response to a reasonable, in my opinion common sense, request. AND I do think long-time customers deserve a bone now and then -- in this case, a $.02 bone. But perhaps it's me that's all wet??
I guess it's the principle of the thing to me.